Effective Date: 21st November 2024
Last Updated: 1st April 2025
1. Introduction
Welcome to the School Excellence Program (“we,” “our,” or “us”). Your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website https://theschoolexcel.com and use our services.
By accessing our website or using our services, you consent to the collection and use of your information as described in this policy.
2. Information We Collect
We may collect the following types of data:
- Usage Data: Interaction history with our software, feedback, and support requests.
- Personal Information: Name, email address, phone number, address, school name, and designation.
- Transactional Data: Billing and payment details for our ERP and services.
- Technical Data: IP address, device information, browser type, and cookies.
3. Purpose of Data Collection
We use the collected data to:
- Ensure compliance with CBSE, NEP, and academic regulatory frameworks.
- Provide, maintain, and enhance our ERP and consulting services.
- Personalise user experience and communication.
- Process transactions and generate reports.
- Send important updates, invoices, and support information.
4. How We Use Your Information
We use your information to:
- Provide and manage ERP and related services
- Respond to inquiries or support requests
- Send important service updates or newsletters (with your consent)
- Process payments securely
- Improve website functionality and user experience
- Comply with legal obligations
5. Data Sharing and Disclosure
We do not sell, rent, or lease your personal information. We may share your data with:
- Payment gateways for transaction processing.
- Legal authorities upon lawful request.
- Internal team members (on a need-to-know basis only) for operational purposes.
We do not engage in third-party advertising or use your data for marketing without explicit permission.
6. Data Privacy Commitment
We take data privacy very seriously. To protect your information:
- No data is sold, rented, or shared with third parties without consent, except as legally required.
- All data is stored on secure, encrypted servers with limited access.
- We follow industry best practices, including SSL encryption, role-based access, and firewall protection.
- School-specific data is segregated to ensure confidentiality.
- Internal access is provided only to authorised personnel under strict confidentiality agreements.
7. Data Retention
We retain your data only for as long as necessary to provide services and fulfil legal obligations. Upon termination of services or written request, we ensure permanent and secure deletion of all data within 30 days.
8. Cookies and Tracking Technologies
We use cookies to enhance your browsing experience. Cookies help us analyze site traffic and improve content. You may disable cookies in your browser settings, though some features may not function optimally.
9. Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal data
- Withdraw consent to receive marketing communications
- Request a copy of the data we store about you
To exercise these rights, contact us at:
info@theschoolexcel.com
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their content or privacy practices. We recommend reviewing their policies before sharing any personal data.
11. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised “Last Updated” date. Continued use of our services after such changes constitutes your acceptance.
12. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact:School Excellence Program
Email: info@theschoolexcel.com
Website: https://theschoolexcel.com